Privacy Policy
Last Updated 24/06/26
Introduction
Held With Care Counselling is committed to protecting your privacy and handling your personal information securely and confidentially in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What information is collected
Name
Email address
Telephone number
Why it is collected
To respond to enquiries
To discuss counselling services
To arrange appointments if you decide to go ahead with sessions
How information is stored
Enquiry information is stored securely and only accessed by Held With Care Counselling
What happens after an enquiry
If you decide to proceed with counselling, additional information will be collected through a separate client intake form and a counselling contract which will be provided directly to you.
Confidentiality
Information submitted through the enquiry form will be treated confidentially and will not be shared with third parties unless required by law or where there is a risk of serious harm.
Your rights
Under UK data protection law, you have the right to access, correct or request deletion of your personal information. If you have any concerns about how your data is handled, please contact Held With Care Counselling. You also have the right to complain to the Information Commissioner’s Office (ICO) if there are any issues.